CASE STUDIES

SUCCESS STORIES & CASE HIGHLIGHTS

OUR SUCCESS STORIES

DELIVERING VALUE TO OUR CLIENTS

We believe in letting our results speak for themselves. Below are a few success highlights that illustrate the value delivered by The Shard (each can link to a full case study or description):

Driving Efficiency in Internal Audit

Client: Large Retail Bank. The Shard co-sourced the internal audit function for a major bank that was facing audit backlogs and high compliance costs. Within 12 months, our risk advisory team re-engineered the audit plan focusing on high-risk areas, implemented an issue-tracking dashboard, and provided training to the bank's internal auditors. The outcome was a 50% reduction in audit findings recurrence year-over year, and praise from the Audit Committee for improved insight and reporting quality.

Innovative Product Pricing

Client: Niche Insurer (Life). A niche life insurer sought to launch a first-of-its-kind funeral insurance product targeting underserved markets. The Shard’s actuarial team conducted extensive demographic and lapse-rate analysis, designed a sustainable pricing model, and worked closely with the client’s product managers to refine benefits. The product launched successfully and achieved 15% higher uptake than projected in the first year, while maintaining profitability margins – an example of how our analytical rigor translates to market success.

Data-Driven Decision Making

Client: Healthcare Administrator. The Shard’s Analytics practice helped a healthcare administration company turn its mountains of claims data into actionable insights. We developed a suite of interactive dashboards highlighting cost drivers, fraud flags, and member utilization patterns. With these tools, the client identified over R20 million in cost-saving opportunities and improved provider network management. The CFO noted that our work “transformed the way we plan and negotiate – it’s like having a flashlight in a dark room, showing exactly where to focus.”

TRUSTED BY THOSE WE SERVE

Nothing conveys our commitment to excellence better than the words of our satisfied clients. Here are a few testimonials we’ve received:

★ ★ ★ ★ ★

“Exceptional expertise and true partnership. The Shard was instrumental in our IFRS 17 implementation – their team worked seamlessly with ours, and we hit our compliance deadline with confidence. They went beyond just technical advice; they helped upskill our people in the process. We couldn’t have asked for a better advisor.”

CFO

Leading Insurance Company

★ ★ ★ ★ ★

“The Shard delivers results. We engaged them for an internal audit project across our African subsidiaries. Not only did they identify critical risk areas we hadn’t seen, but they also provided practical fixes and helped implement them. Their multidisciplinary approach is a game changer – it’s like getting a risk consultant, actuary, and data analyst all in one, which brought tremendous value to our complex project.”

Head of Audit & Risk

Multinational Financial Services Group

★ ★ ★ ★ ★

“Insightful and innovative. Working with The Shard’s analytics team opened our eyes to the power of our own data. They helped us predict customer behavior with uncanny accuracy. The models they built are now core to how we do business, and the ongoing support and refinement they provide make them feel like an extension of our in-house team. Professional, proactive, and passionate – that’s how I’d describe The Shard.”

Chief Marketing Officer

Retail Banking Sector